🔄 Return & Refund Policy — ALAEEA

Last Updated: March 2026

Thank you for shopping with ALAEEA. Please review our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms below.

Order Cancellation

• Orders can be cancelled within 24 hours of purchase for a full refund

• After 24 hours, if production has started, cancellation may not be possible

• If cancellation is requested after production or shipment, a 50% fee may apply

Refund Policy

As all ALAEEA products are made-to-order, we do not accept returns or refunds for subjective reasons, including:

• Change of mind

• Style, color, or design preference

• Minor color differences due to screen or lighting

Eligible for Refund or Replacement

You may qualify for a free replacement or refund if:

• Your item arrives damaged or defective (non-human damage)

• You receive the wrong item or size due to our error

• Your order fails to arrive within the expected delivery timeframe due to reasons within our control

👉 In these cases:

• No additional fees will be charged

• You may choose a replacement or a refund

Size Exchange Policy

If the size isn’t right:

• No return required

• Keep your original item

• Request a new size within 7 days of delivery

A €12.99 exchange fee + shipping applies.

Non-Eligible Cases

We cannot offer refunds or replacements for:

• Incorrect shipping details provided by the customer

• Delivery delays caused by carriers or high demand

• External circumstances beyond our control

• Requests made after the 7-day window

Return Conditions (If Applicable)

If a return is approved:

• Items must be unused, unwashed, and in original condition

• Original packaging is required

• Return instructions will be provided by our support team

⚠️ Do not send items back without contacting us first.

Processing & Inspection

Once your request is received, our team will review your case and respond via email with the appropriate solution (refund, replacement, or exchange).

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your card provider

• Processing times may vary depending on your bank

If the issue persists, contact us:

📧 alaeea_service@outlook.com

Contact Us

For any return, refund, or exchange requests:

📧 Email: alaeea_service@outlook.com

We’re here to help and will respond as quickly as possible.