Returns, Exchanges & Support Policy

📧 Customer Support: alaeea_service@outlook.com

👕 Size Exchanges (Keep the Original)

If the size isn’t right, no worries — we’ve got you covered.

• No need to return the original item

• Keep your tee

• Get the correct size sent to you

A small €12.99 exchange fee + shipping applies.
👉 Requests must be made within 7 days of delivery.

🔁 Returns & Refunds

We accept returns or refunds within 7 days of delivery only for:

• Damaged or defective items (non-human damage)

• Incorrect item or size sent by us

Items must be unused, unwashed, and in original condition.

🧵 Made-to-Order Notice

All ALAEEA products are made to order.

Because of this, we do not accept returns or refunds for subjective reasons, including:

• Change of mind

• Personal preference (style, color, design)

• Minor color differences due to lighting or screen display

❌ Order Cancellations (After Processing)

• Within 24 hours → Full cancellation available

• After production starts or item ships → 50% fee applies

(This covers materials, production, and handling costs.)
Shipping fees are non-refundable once shipped.

✅ Eligible for Refund or Reshipment

You may qualify for a free replacement or refund if:

• Your item arrives damaged or defective

• You receive the wrong item or size (our mistake)

• Your order does not arrive within the expected timeframe due to reasons within our control

👉 In these cases, no additional fees apply.

🚫 Not Eligible

We cannot offer refunds or replacements for:

• Incorrect shipping details provided by the customer

• Delivery delays caused by carriers or high demand

• External factors beyond our control

• Personal preference or sizing choice

📩 How to Request Support

Please contact us within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Clear photos (full item + close-up)

📧 Email: alaeea_service@outlook.com

Our team will review your request and provide the best solution as quickly as possible.